Refund and Cancellation Policy

Effective: 1 January 2026

1. How you pay

Paid plans are offered either as a prepaid term (monthly or annual, paid once for that term) or, where checkout says so, as a recurring subscription that renews until cancelled. Payments are processed by Razorpay in the currency shown at checkout.

2. Cancelling a recurring subscription

A workspace owner can cancel from the billing section of the workspace. Cancellation takes effect at the end of the period you have already paid for. Your paid features continue until then and you will not be charged again.

3. Prepaid terms

A prepaid term does not renew automatically. It ends on its end date. You can buy another term at any time.

4. Refunds

If you buy a paid plan for the first time and it does not suit you, you can ask for a refund within 14 days of the payment.

If we charge you twice or in error, we will refund the amount that should not have been charged.

Outside these cases, payments for a term already started, including renewals, are not refundable, except where the law requires otherwise.

5. How to ask

Email support@luvox.in from your account email with the payment reference shown in your billing history and the reason. If we do not resolve it, contact our grievance officer (grievance@luvox.in).

6. How refunds are paid

Approved refunds are sent to the original payment method through Razorpay. The time to show in your account depends on your bank or card issuer and is typically several business days.

7. What happens to your codes

After a cancellation, a refund or the end of a term, existing active managed QR links continue to resolve. The workspace returns to the free allowance. If you exceed it, remove unused codes or renew before adding more. Static codes are unaffected.