Grievance Redressal

1. Grievance officer

Name: Grievance Officer. Email: grievance@luvox.in. Address: Luvox, Hyderabad, Telangana, India.

2. What you can raise

• Billing, refund or cancellation problems.
• Privacy requests and complaints about your personal data.
• Reports of a harmful, deceptive or unlawful code or page.
• Any other complaint about the service.

3. What to include

Your account email, a clear description, the QR short link or payment reference where relevant, and screenshots if useful.

4. How we respond

We will acknowledge your complaint within 48 hours and aim to resolve it within one month. Reports of serious harm are handled first.